The only suspect at this point was the recent Win10 update from 1703 to 1709 that we had started pre-deploying to some technician workstations to weed out problems.Īdditionally, I had also received a few complaints from the helpdesk of the CCM Remote Control Viewer crashing the OS (bugcheck or BSOD) when they were trying to connect to someone’s workstations, usually when trying to resize the viewer window. However, in this case, that approach had no effect. Usually, this is corrected by uninstalling the CCM client and (also referred to as the SMS agent), upon restarting of the system, it is reinstalled or we just manually push the client from the CCM Manager to the problem machine again. One of our tier 1 technicians asked me to look at their workstation after not being able to install anything from the Software Center or Application Catalog. Crashing Config Manager Client & Remote Control Viewer after Windto 1709 UpdateĮnter your email address to subscribe to this blog and receive notifications of new posts by email.The Case of the Dysfunctional Adobe PDF Plugin.
The Case of the Missing Image Preview Tiles.jpeg and then send it to us for analysis.Ĭontrol Panel > Administrative tools > Event Viewer > Windows Logs > Application > Click the "Error" type event > Copy the text on the General tab and then send it to us.Ĭontrol Panel > Administrative tools > Event Viewer > Application > Click the "Error" type event > Copy the text on the General tab and then send it to us. jpg file.Ī) To take a screen shot, press the "Prt Scr" key on your keyboard when you encounter this error.ī) Then go to Start > Programs > Accessories > Paint.Ĭ) Paste the screen captured there by pressing "Ctrl+V" or Alt+Edit+Paste.ĭ) Save the file as a. Or you can take a snapshot of the entire screen and save as a.Open Notepad, paste the text, and then save the log as.Navigate to Windows Logs > Application, and then find the latest event with “ Error” in the Level column and “ Application Error” in the Source column.Click Windows Start button > Type event in Search programs and files field.Follow the steps below to find event logs: When a program crashes (the process has stopped working or disappears), an event log file can be helpful for the development team to troubleshoot problems.
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